Nexcom IVA
Intelligent Voice Assistant
Nexcom IVA goes beyond the traditional IVR by employing advanced natural language processing. Don’t leave your callers frustrated and forced to navigate through endless numeric options. Simply let them express their requirements, and they’ll be directed to the appropriate destination.
Advanced Call Routing
It listens to callers, identifies their intent and precisely routes calls to the most appropriate destination, eliminating the need for numeric inputs.
Personalized Assistance
Intelligently directs calls to either a voice bot for quick responses or to the most suitable team or person, providing a personalized and human touch.
Centralized AI
A true omnichannel experience. The AI evolves through every customer interaction, absorbing organizational specific knowledge, and provides a unified platform for managing all communication across channels. Customizable and self-learning, it ensures a tailored and consistent customer experience.
Instant Insights
Creates a comprehensive overview of all calls, transcriptions and essential metadata such as detected intents and recognition probabilities to effortlessly manage and navigate specific conversations.
The use of ASR on the DHL Parcel Hotline has provided us with a number of advantages, such as cost optimization, reduction of the workload of agents and the availability of a customer support center after business hours or during periods of increased shipment volumes, e.g. before Christmas.
Intelligent, Analytical, Precise!
Automate
Eliminate unnecessary steps and focus on what truly matters, leaving routine tasks to our intelligent IVA.
Increase CSAT
Elevate your customer service with round the clock, instant and intelligent call routing, leading to higher customer satisfaction levels.
Optimize Performance
Delve into customer interactions with data-driven analytics. Track performance and continuously optimize the customer journey according to organizational specific metrics.
Customize
Benefit from an AI model that learns and evolves with every interaction, ensuring even smarter personalized interactions over time.
