The Best CX Measurement:
Because customers expect superior service
Customer satisfaction goes beyond the products you offer, it’s the service provided before, during and after a purchase. Consumers of today have zero tolerance for bad service. RevealCX enables a fast, convenient customer experience by measuring what matters most to customers and identifying actionable data that improves their experience.
Digitally, automatically, intelligently.
DATA CONSISTENCY IS KEY
The Power of Data
RevealCX leverages AI and accurately measured data, unlocking valuable insights into operational performance. Designed by CX experts to ensure the integrity of the data you act upon with software-driven data management.
To achieve consistency among those monitoring transactions, effective calibration is vital. Our automated calibration module makes this easy by not only efficiently managing the process, but by also providing real-time quantitative session reports that highlight how accurately and consistently evaluators are scoring.
Effortless Deployment:
RevealCX features an easily deployable and organization-specific form structure, ensuring seamless integration into your customer support operations.
Causal Factor Error Monitoring:
With RevealCX, enjoy unlimited layers of causal factor error tracking, facilitating efficient monitoring of agents and pinpointing areas for improvement.
Workflow Creation:
RevealCX aggregates data from various sources and crafts workflows tailored for results-oriented coaching, enhancing agent performance.
Robust Reporting:
Gain valuable insights through our robust reporting feature, offering an accurate view of performance metrics crucial for informed decision-making.
RevealCX makes it possible
Accurate measurements provide the greatest ROI
Intelligent Transcription Technology: Leveraging advanced machine learning algorithms, our platform intelligently transcribes audio recordings into digital text, allowing for hassle-free data processing and insightful analysis.
Enhanced Customer Experience: At the heart of our platform lies the commitment to driving superior customer experiences. We understand that customers are the most valuable asset to any company, and our tools enable businesses to prioritize their needs effectively.
Read between the lines
Sentiment Analysis and Transcription Available
It can determine whether a call-in customer is positive, negative, or neutral, based on how they speak. The sentiment analysis extracts subjective information and provides valuable information about what’s hiding behind the words – such as pauses and breaks, pace, agitation, and intonation.
Customer service staff don’t always get the verbal recognition and appreciation they deserve. The sentiment analysis can identify happy customers by their tone and temperament.
AI At Its Core
In-depth Analysis of Every Call
The AI component makes it easy to find particular words and patterns for business-critical analysis – to address issues before they turn into trouble.
With RevealCX companies can now detect certain values within the data at a granular level: How often are competitors mentioned? How often are certain products mentioned? What products are generally not working? What kind of requests occur the most? Which agent characteristics negatively trigger customers?
Whatever the answers you are looking for to increase agent performance, customer satisfaction, and conversion rates, RevealCX will help you get there!
Approved Technology Provider by COPC Inc.
RevealCX is proud to be the only Quality Monitoring platform in COPC Inc.’s Approved Technology Provider (ATP) Program.
With this distinction, RevealCX has demonstrated the ability to help CX operations meet the best practices in the COPC CX Standards rigorous requirements.
Want to know more about COPC Inc. and their investment in good CX management?
