Experience the convenience of a single AI solution that handles it all
Reduce valuable time, effort and cost with CX-G, a generative AI workflow automation solution that will transform your customer service operations.
CX-G actively engages with customers, generates tailored responses and effortlessly carries out the workload from beginning to end, ensuring an unparalleled customer experience like never before.
Workflow Automation
Generative AI
Data Management
Multiple Channels – One AI
All In One Place
Discover the capabilities of a single, centralized AI platform that effortlessly manages all your customer communication channels, such as phone, email, social media and chat.
With CX-G, you can elevate your operations by streamlining data exchange and ensuring that your customers receive the same level of service across all channels.
Improve the customer journey
Work Smarter, Not Harder
CX-G, goes beyond just handling customer inquiries. It carries out entire workflows round the clock, automating repetitive tasks and reducing manual labor by up to 50%, while increasing customer satisfaction.
Embrace cost-effective measures by shifting staff priorities to concentrate on training the AI for performance improvement and enhancing the overall customer journey.
From start to finish
Automation Through AI
From capturing and routing written inquiries to generating AI responses, CX-G ensures a smooth and efficient workflow from start to finish. It becomes your tireless team member, following organizational specific workflows by leveraging the internal collective knowledge base to generate intelligent responses and resolutions.
From start to finish
Take a look at our AI Solutions
Tailored to cater to every aspect of the CX landscape. AI takes center stage in delivering the entire customer journey – powered by both generative AI and analytical AI.
Voice Bot
No more rigid, scripted conversations! Your ultimate voice bot companion unlocks personalized, responsive and human-like interactions round the clock.
Chat Bot
Instant, intelligent responses through natural language conversations powered by generative AI. Free up resources and enjoy tailored conversations for a unique and cost-effective customer journey.
Agent Assist
Designed to transform customer service operations, providing a smarter, faster and more personalized approach than ever before. Navigating your knowledge base, automating manual tasks and ensuring that your customer support staff has access to the right information at their fingertips.
Email Bot
Don’t let email overload slow you down. Nexcom Email Bot is your all-in-one email automation tool – Efficient, Accurate and Reliable!
IVA
Nexcom IVA goes beyond the traditional IVR by employing advanced natural language processing. Don’t leave your callers frustrated and forced to navigate through endless numeric options. Simply let them express their requirements, and they’ll be directed to the appropriate destination.
CX Analytics
Our Centralized CX Analytics platform is designed for you to measure and understand customer journeys and enhance operational efficiency, providing a comprehensive and actionable view of your every customer interaction.
Social Media Bot
Connect with your customers on their preferred channels. Tailored choices, consistent experiences, and accurate CX insights.
AI Generated Summary
Capture details of your conversations with effortless call summarization. Allowing customer support staff to dedicate their full attention to resolving customer issues swiftly and seamlessly transitioning from one call to the next.
