We Are Nexcom.
A team of dedicated tech architects and business whizzes working closely together to help companies of all shapes and sizes deliver consistent, high-standard service experiences to their customers.
Nexcom: Better Customer Service, Less Effort
Nexcom by the numbers
10
Different nationalities represented
40,000+
Users globally
23
Supported languages
2
Global offices
Learn about what we do, and how we do it.
We design and deliver big data-driven, AI-powered software platforms that enable companies to automate routine tasks, monitor agent and system performance, and become more time-efficient. We help improve productivity, gain more operational knowledge, make informed decisions, and ultimately deliver better service.
What matters to us
We love CX. If everyone loved CX as much as we do, the world would be a much better place.
We always set clear and ambitious targets, we challenge each other for the better and grow as we go. We aim to develop and deliver top-drawer solutions – and ultimately build a brand based on trust, transparency, and quality.
The important thing for us is that the end-customers experience a fast high-quality service and feel important and appreciated. When the end-customer is happy, our customers are happy. And when our customers strive, we strive.
We’re CX geeks with a cause – and we’re proud of it!
Where to find us
We are currently present in Denmark (HQ), the United States, UK, Germany, and Sweden – and have global connectivity adding value to companies all over the world.
As per January 2021, Nexcom A/S is listed on the Nasdaq First North stock exchange.
Meet the team
Our Management
Get to know our passionate team of CX experts.
Rolf Gordon Adamson
Chief Executive Officer
Before founding Nexcom, Rolf was part of YouSee’s Executive Board as Senior Vice President of TDC Group. Previously, he worked as Regional Director of COPC in Europe. Rolf also holds several board member positions.
Gena Speakmon
Chief Customer Officer
Before joining Nexcom, Gena worked as a COPC Consultant specializing in quality process re-engineering and product management. As Senior Product Leader, she led the design, development, and successful sale of a quality best practice SaaS product.
David Chippendale
Chief Technology Officer
Before joining Nexcom, David was the CEO of Chip Studio, a software vendor of COPC Inc., the United States Air Force, and laboratory research. David has extensive knowledge of building commercial AIs, system architecture, and SaaS product development.
Nanna Schütt Hansen
Chief Operating Officer
Before joining Nexcom, Nanna was Partner and Head of Membership at DAWN, where she played a key role in driving strategic growth and business development. She has extensive experience in operations, leadership, and organizational strategy. Nanna also holds an Executive MBA and brings a strong execution-focused mindset to Nexcom.
Estelle Afshar
Chief Data and Artificial Intelligence Officer
Before joining Nexcom, Estelle was a seasoned AI leader and entrepreneur. With strategic leadership as Head of AI at Shopify, leading multiple Data Science teams at Home Depot, and as founder of her own consulting firm, she consistently drove innovation by developing and deploying AI solutions that transformed products and customer experiences across e-commerce, finance, and biotech sectors.
Our Board
Kim Mikkelsen
Chair of the Board
Kim is Chief Investment Officer at Strategic Investments A/S, Nexcom’s largest shareholder. He brings extensive experience with growth companies and currently serves as a board member in several companies listed on Nasdaq First North. Through his board work, Kim contributes to driving value creation for shareholders by combining strategic advisory, financial expertise, and a strong professional network. Previously, Kim has held positions at Nordic Asset Management, SEB, RBS Greenwich Capital, Swiss Bank/UBS, and Bikuben.
Christian Hein Nielsen
Board member
Since 2025, Christian has been Senior Director of Channel Optimisation at Norlys. Prior to this, he served as Director of Consulting at PWC Denmark. Before PWC, Christian was COO at Saphe, following his role as Director of Operations at Telenor, where he held various management positions over a span of 17 years. Christian brings with him extensive knowledge and experience in customer management, cross-channel customer experience, and support systems and processes.
Charlotte Enlund
Board member
Since 2019, Charlotte has been Vice President, Digital Health Solutions at the global leading MedTech company Getinge. Prior to this position, Charlotte was Chief Operating Officer at FlexLink, a global provider within industrial automation. Charlotte holds board positions at Mathem – Sweden’s leading online grocery retailer – and at ReVibe. Charlotte brings years of experience from technology, operations and leadership to Nexcom.
Thomas Krogh Skou
Board member
Since 2021, Thomas has been CHRO of STARK Denmark A/S. Previously, Thomas has held various management positions in the Telco industry, covering a period of 15 years in areas of Retail sales, Telemarketing sales, Partner sales and customer service. Thomas brings with him a strong leadership background and a solid knowledge and experience of sales, customer service and experience, cultural change, transformation and Human Resource.
