Voice Interface Business Engine
Voice AI built for taxi operators that want fewer missed calls, faster bookings, and happier passengers. VIBE is a complete call solution! No complex setup, no waiting around – start testing immediately. It captures every call your business receives and gives you full visibility through an intuitive dashboard. Listen to calls, track performance, and stay in control of your customer interactions like never before.
Let VIBE take the wheel!
a smarter way to stay in control
VIBE Dashboard
The VIBE Dashboard gives you complete access to every call — not just the numbers, but the full picture. Dive into individual conversations, listen to the actual audio, and understand exactly how each interaction played out. Whether you’re looking to improve booking rates, spot patterns, or resolve issues fast, this is where it all comes together.
How It Works
Incoming Customer Call
Customers simply place a call to your phone number and are automatically connected to VIBE.
Natural Language Conversations
VIBE comprehends the customer’s request and responds through natural language processing.
Interpretation
VIBE interprets the request accurately, ensuring precise details and carrying out the inquiry from start to finish.
Confirmation
Once the request is processed, customers receive instant confirmation, providing peace of mind and assurance.
Engaging and Intuitive Interactions
VIBE is powered by Nexcom AI, where each call contributes to training and improving its customer-specific AI model to meet your unique business needs!
After researching voice solutions, we are happy that Nexcom can offer a solution that is continuously updated and keeps up with current technology. With Nexcom, we have chosen a partner with an exceptionally strong track record in delivering CX solutions that offer benefits to both companies and their customers.
Mikael Stuhaug, CTO
Moove Group – Dantaxi
Frequently Asked Questions
How does VIBE work?
VIBE is a voice AI that answers incoming calls and manages them from start to finish – booking, confirming, and responding to common questions – using natural, human-like conversation. It integrates directly with your dispatch system, automates routine interactions, and helps reduce the volume of calls your team needs to handle manually. The result? Faster service, fewer disruptions, and more time for your staff to focus on higher-priority work.
What happens if VIBE doesn’t understand someone?
It’s built to recognize confusion and will either ask clarifying questions or seamlessly transfer the call to a human dispatcher, no robotic dead ends.
Can it understand various accents or dialects?
Yes! We have more than 15 years of experience with voice technology and VIBE’s built to handle the real world – accents, dialects, quirks and all. It uses advanced NLP trained on diverse data, and it continuously learns from every call to boost accuracy across accents and languages.
What if I only have a small fleet?
That’s totally fine. VIBE scales with you. Whether you’ve got 5 cars or 500, it just keeps answering calls without breaking a sweat.
Does VIBE support multiple languages?
VIBE is a multilingual voice AI. Today it operates in English, Danish, Swedish, Norwegian, Icelandic, Finnish, Spanish, German and Italian. We support more than 100 languages in total. If you don’t see yours listed, we probably just haven’t written it down. Let us know, there’s a good chance we’ve got it covered!
Is it available 24/7?
Yes, VIBE offers round‑the‑clock support, handling common queries and bookings anytime, day or night.
Can I customize what it says?
Absolutely. It’s all about your vibe! We’ll work with you to make the script sound natural and aligned with your business. You can easily tweak the dialogue with our user-friendly interface to match your brand’s voice and preferences.
How long does implementation take?
VIBE is a cloud service so we’re good to go! VIBE is already integrated with Autocab’s dispatch system. You can start adapting and testing your dialogue immediately.
Can I monitor the Voicebot?
Yes, the Dashboard gives you full visibility into every single call. You can listen to the actual audio and read transcripts. It’s not just data points, it’s the full story behind every customer interaction, so you can monitor performance, catch issues early, and continuously improve the experience.
Does VIBE offer special booking requirements?
Yes, VIBE is able to handle special booking requirements. The number of special requirements is in reality determined by the dispatch system’s capabilities and your policies.
What kind of ROI can we expect?
The math is simple. The more you use it, the more you save, the quicker it goes! Typical point of ROI is 5-6 months.
Does it integrate with our booking system?
If you’re an Autocab customer, you’re all set – it’s already integrated with your dispatch system. No setup, no fuss. Just plug and play.
