Nexcom Centralized AI
Intelligent Customer Support with One Centralized AI Hub
Nexcom Centralized AI serves as the beating heart of all Nexcom solutions. The AI evolves through every customer interaction, absorbing organizational specific knowledge, and provides a unified platform for managing all communication across channels. Customizable and self-learning, it ensures a tailored and consistent customer experience.
One Centralized AI Hub
Experience the simplicity of a unified AI solution. Nexcom AI acts as the central intelligence, providing a seamless and consistent experience across all customer interactions and channels. Manage inquiries, tickets, and communications from various channels in one seamless platform.
True Omnichannel Support
Integrates across various channels, providing a cohesive and unified customer experience regardless of the platform.
Knowledge Base Management
Maintain a centralized knowledge base accessible to both your customer support staff and the AI, ensuring consistent and accurate communication across all interactions in real-time.
Self-Learning AI model
Every single customer interaction contributes to the automatic training of the centralized AI hub, making it even smarter over time.
One AI – Multiple Platforms
Consistent CX
Deliver a consistent, reliable and seamless customer experience under one intelligent AI umbrella, building trust and loyalty among your customers.
Optimize Efficiency
Reducing the complexity of managing multiple platforms and ensuring a cohesive support strategy.
Customize
Designed to adapt to the specific needs of individual organizations, ensuring a personalized and tailored approach to customer interactions.
From start to finish
Take a look at our AI Solutions
Tailored to cater to every aspect of the CX landscape. AI takes center stage in delivering the entire customer journey – powered by both generative AI and analytical AI.
Voice Bot
No more rigid, scripted conversations! Your ultimate voice bot companion unlocks personalized, responsive and human-like interactions round the clock.
Chat Bot
Instant, intelligent responses through natural language conversations powered by generative AI. Free up resources and enjoy tailored conversations for a unique and cost-effective customer journey.
Agent Assist
Designed to transform customer service operations, providing a smarter, faster and more personalized approach than ever before. Navigating your knowledge base, automating manual tasks and ensuring that your customer support staff has access to the right information at their fingertips.
Email Bot
Don’t let email overload slow you down. Nexcom Email Bot is your all-in-one email automation tool – Efficient, Accurate and Reliable!
IVA
Nexcom IVA goes beyond the traditional IVR by employing advanced natural language processing. Don’t leave your callers frustrated and forced to navigate through endless numeric options. Simply let them express their requirements, and they’ll be directed to the appropriate destination.
CX Analytics
Our Centralized CX Analytics platform is designed for you to measure and understand customer journeys and enhance operational efficiency, providing a comprehensive and actionable view of your every customer interaction.
Social Media Bot
Connect with your customers on their preferred channels. Tailored choices, consistent experiences, and accurate CX insights.
AI Generated Summary
Capture details of your conversations with effortless call summarization. Allowing customer support staff to dedicate their full attention to resolving customer issues swiftly and seamlessly transitioning from one call to the next.
