Agent Assist -

Nexcom Agent Assist

Real-Time AI Support

No more constant recruitment and training of customer support staff. Our AI-powered agent assist is designed to transform your customer service operations, providing a smarter, faster and more personalized approach than ever before.

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AI-Powered Knowledge Base

AI-powered navigation of your organization’s vast knowledge base, ensuring that customer support staff has immediate access to the right information, optimizing their efficiency and effectiveness.

Instant Responses

Reduced wait times and delays with real-time AI assistance not only drastically improves the time to resolution of each interaction but also empowers customer support staff, creating a more stable and engaged workforce.

Centralized AI

A true omnichannel experience. The AI evolves through every customer interaction, absorbing organizational specific knowledge, and provides a unified platform for managing all communication across channels. Customizable and self-learning, it ensures a tailored and consistent customer experience.

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Automate Manual Tasks

Automating routine processes, allowing your customer support team to focus on more complex issues that require a human touch.

Drive better results with faster customer support

Retain Top Talent

Reduce churn by creating a supportive working environment for your customer support staff, while streamlining your operations to handle more inquiries with the same resources.

Save Processing Time

Leverage AI to map your knowledge base and automate manual tasks. Ensure that your customer support staff allocates their time and energy where it is needed, even more so with the right information at their fingertips.

Increase Quality

Nexcom agent assist goes beyond automation – it learns and evolves. The AI model analyzes customer interactions, adapts and continuously refines its responses. Becoming smarter over time, providing increasingly accurate and effective support.