We are Nexcom

With our in-depth knowledge about customer experience management and a strong product portfolio, we help companies offer their customers the consistent, high-standard service experience they expect.

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What we offer

Companies face a variety of challenges to offer high-standard customer service experiences.

We provide automated, digital solutions to manage, monitor and evaluate all relevant customer touchpoints and use the huge amount of data to improve the customer experience and the cost of operations while informing and educating agents.

Our products

Take a look at our products

Our products are carefully developed to add even more intelligence and efficiency to your customer service operations. Enable your customer service team to make data-driven decisions and offer customers a better service.

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Workflow Management

eTray is an intuitive workflow management platform to purposely automate time-consuming routine tasks and create better workflows.

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Quality Monitoring

RevealCX is our Quality Monitoring platform to improve customer interactions and experiences using intelligent data management and analysis.

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Nextgen AI

Our Nextgen AI will boost the benefits of RevealCX with AI capabilities. Using voice-transcription technology and machine learning, it highlights the areas to improve for better customer experience.

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Customers we help

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Get to know us

The Nexcom team is a beautiful blend of professional and passionate tech nerds and biz whizzes – with extensive experience in the field of customer service.

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Read our latest annual report

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If you have a question, we’re here to help

If you have a question, we’re here to help

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