Customer satisfaction goes beyond the products you offer, it’s the service provided before, during and after a purchase. Consumers of today have zero tolerance for bad service. RevealCX enables a fast, convenient customer experience by measuring what matters most to your customers and identifying actionable data that improves their experience.
Digitally, automatically, intelligently.
It begins with an easily deployable, well-designed form. RevealCX form structure gives you organization-specific, unlimited layers of causal factor errors that make it easy to deploy and efficiently monitor agents. Based on a best-practices form structure, RevealCX aggregates the data, creates workflows for results-oriented coaching, and provides robust reporting that gives an accurate view of performance.
Accurate measurements provide the greatest ROI, RevealCX makes it possible.
Consistency ensures the data you’re taking action on has integrity to drive decisions about the organization’s people and process capabilities. To achieve consistency among those monitoring transactions, effective calibration is vital. Our automated calibration module makes this easy by not only efficiently managing the process, but by also providing real-time quantitative session reports that highlight how accurately and consistently evaluators are scoring.
Grease isn't the word. Data is. The right data can unlock a wealth of insights into business and customer performance.
RevealCX provides AI* and accurately measured data, optimizing what the two can achieve together. It is designed and built by on-the-ground experts with knee-deep experience in quality pitfalls and possibilities. And this is a unique feature that distinguishes RevealCX from similar products. RevealCX packs more punch per dollar than anything out there.
*Applying AI capabilities to RevealCX requires Nextgen AI add-on product.Nextgen AI
Why do athletes monitor their performance? To pinpoint the one step that separates the best from the second best. To drive
behavior modification, optimize performance, and prevent injuries.
By monitoring and measuring customer interactions at the
actionable level, your organization can easily identify problems and improve the customer experience and business performance across the entire organization.
It’s like training agents to become CX athletes. But without the sweat.Book Demo