“The best thing to do is have a quality program that leads to better results, but to do that you need to use a performance improvement framework for QA, and a tool that supports that. And that’s what RevealCX does.”
Judi Brenstein, VP, Global Support Groups & Vendor Mgmt, Groupon
“On our digital transformation journey eTray has been one of the systems that has made the greatest impact and significantly increased the level of service, without us having to spend extra resources on this service boost.”
Lene Hadbjerg, Head of Customer Service, Domea
How Groupon were able to make gains in CSAT and MSAT using RevealCX as a tool to support their QA performance improvement framework.